Collect representative questions
Ask which questions interrupt staff most often and what work depends on the answer. Use non-sensitive descriptions rather than pasting private conversations into a planning form.
Scattered business knowledge
Is the answer missing, outdated or simply hard to find?
An assistant cannot make an unapproved or contradictory source collection authoritative. Start by reviewing the questions and the information behind them.
Faith Forge Labs ยท Reviewed October 16, 2026
Find the intended source
For each question, identify the document or system that should answer it. Mark information that is missing or lacks a responsible owner.
Resolve versions and access
Record where two documents disagree and who decides which is current. Identify restricted collections before making them searchable through a shared interface.
Choose a bounded first improvement
The next step might be clearer document ownership, improved search or a question-answering pilot. Compare those options against the actual staff task.
In a fictional example, an invented product team has two conflicting setup instructions. Resolving the approved version comes before testing an assistant's answer. This is a planning illustration, not a customer outcome.